Please note that all our public events for the months of March and April are suspended.
Events in May and June are to be confirmed as the situation evolves.
The Chamber of Commerce of Metropolitan Montreal

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Become the reference for your international clientele

The keys to a fantastic customer experience Training The speech will be delivered in French.

Followed by a Lunch & Learn from noon to 1 p.m.

Registration deadline: March 10, 2020

Principal Sponsor


  • Yves Renaud, MBA Strategic sales and international marketing expert
    See biography

Why take this training?

This training is intended for companies that currently export or are interested in doing so and want to:

  • Understand their customers’ needs;
  • Stand out from the competition;
  • Facilitate customer dialogue;
  • Enrich the customer experience.

Take advantage of this training to gather precious information that will help you avoid costly pitfalls in your activities.

What will you learn?

  • Uncovering implicit and explicit needs;
  • The art of asking the right questions;
  • Positioning your offer: the features, advantages and benefits;
  • The differences between customer service and customer experience;
  • The best practices thanks to a hands-on exercise.

Who is this training for?

  • Representatives and upper management
  • Sales directors
  • Account managers
  • Customer service managers
  • Business development directors


Members Non members
Ticket(s) Ticket(s) $130 * $165 *

Contact et informations

By phone:

514 871-4001


Nicolas Garo
Assistant advisor, International market development
514 871-4002, ext. 6220

Given the current situation with the suspension of all our events as of March 16, please send your cancellation notice by email to, mentioning the event you were registered for. We will process your request as soon as possible. Thank you for your cooperation.


1196 Sherbrooke St. W.
Le Grand salon

Montréal, Quebec
H3A 1H6

Get directions

Lunch & Learn

After the training session, you'll have the opportunity to hear Emanuel Couture-Armand discuss her role as director, International Development at Hygie Canada Inc.


  • Noémie Bond
    Emanuel Couture-Armand Director, International Development
    Hygie Canada Inc.
    See biography

In collaboration with:

Acclr, through its international trade department, receives financial support from Canada Economic Development for Quebec Regions

Affiliated with the World Trade
Centers Associations


Canada Economic Development   World Trade Centers association (WTCA)

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